Security
At Factory AI, we take security seriously and are committed to protecting your data. We work with trusted partners to deliver our services while maintaining the highest standards of security and privacy.
Our Security Approach
We implement comprehensive security measures to protect your data throughout our platform. This includes encryption in transit and at rest, regular security audits, and strict access controls. We carefully select and monitor our subprocessors to ensure they meet our security standards.
Subprocessors
We use the following trusted third-party services (subprocessors) to help us deliver and improve our services. Each of these partners has been carefully evaluated for their security practices and compliance standards.
AWS (Amazon Web Services)
Purpose: Cloud infrastructure and hosting
Data Location: Servers in United States and Australia
AWS provides our cloud infrastructure with enterprise-grade security, compliance certifications, and robust data protection measures.
OpenAI
Purpose: AI model services and responses
Data Retention: Zero data retention agreement in place
We rely on OpenAI's models to provide AI responses.
Anthropic
Purpose: AI model services and responses
Data Retention: Zero data retention agreement in place
We rely on Anthropic's models to provide AI responses.
Slack
Purpose: Internal communication tool
Data Usage: Limited to debugging purposes
We use Slack for internal team communication. We may share snippets of data in our internal chats for debugging purposes only.
Google Workspace
Purpose: Collaboration and productivity tools
Data Usage: Limited to debugging purposes
We use Google Workspace for collaboration and internal communications. We may share snippets of data in our internal emails for debugging purposes only.
Sentry
Purpose: Error monitoring and performance tracking
Data Usage: Automatic error reporting and performance monitoring
We use Sentry to monitor errors and performance in our application. Data is never explicitly sent, but may appear in reported errors for debugging purposes.
Stripe
Purpose: Payment processing and billing
Data Stored: Personal billing information (name, credit card, address)
Stripe handles all payment processing and stores your billing information securely. They are PCI DSS compliant and maintain industry-leading security standards for financial data.
Data Protection
We ensure that all our subprocessors meet strict security and privacy requirements. This includes:
- Compliance with relevant data protection regulations
- Implementation of appropriate technical and organizational security measures
- Regular security assessments and audits
- Contractual commitments to protect your data
- Zero data retention agreements where applicable
Updates to This List
We may update this list of subprocessors from time to time as we improve our services or change our infrastructure. We will notify users of any material changes to our subprocessor arrangements.
Contact Us
If you have any questions about our security practices or subprocessors, please contact us at support@f7i.ai.